Is your Afterpay account frozen? In this guide, we’ll show you how to unfreeze afterpay account in few simple steps. We’ll also show you why it was frozen and how long it will take to get your account to work again.
Afterpay is a buy now pay later service. It allows users to make purchases and pay for them later with interest-free six-week period installments.
However, some users have experienced their accounts being frozen. This can really be frustrating as you won’t be able to access the service or make any payments.
In that period you may see errors like
“your afterpay account is currently restricted from spending… “.
Fortunately, there are simple steps you can follow to unfreeze your account and continue pay later shopping experience. First let’s see why your account might have been frozen
Why is my Afterpay Account Frozen?
If your Afterpay account is frozen, it could be due to several reasons. Here are the common causes of a frozen Afterpay account:
1. Late Payment
If you have missed a payment schedule, particularly as a new customer, it could be the primary reason for a frozen account.
2. Ordering Too Many Items
New customers or those with numerous open orders may experience a frozen Afterpay account if they order too many items.
It is recommended that new users limit their purchases to two to three items per month and gradually increase it as their relationship and trust with Afterpay develop.
3.Changed Account Information
Any modifications made to your Afterpay account information, such as your phone number, address, or linked debit or credit cards, can cause your account to be frozen.
4. Unusual Activity
Attempting to manipulate Afterpay’s systems in any way may result in a frozen or banned account. Do not engage in any unusual activity on Afterpay, such as installing third-party software that promises further cashback or other offers.
Note:
When you understand the reasons why your account was frozen, it will be easier to know how to fix the issue and prevent it from happening again.
If you believe your Afterpay account has been frozen for any of the reasons above or a different reason entirely, now let’s see how to unfreeze it and make it to work again.
How to Unfreeze Afterpay Account
If your Afterpay account won’t work in-store or online, you can unfreeze it by following these simple steps:
- Contact Afterpay customer support via the Afterpay website
- Click the “Help with Payments”.
- Fill the form that opens up. Follow the instructions on the screen and explain the problem in the message box.
- Customer service will review your account and unfreeze it if they’re satisfied. They may also request additional information via email. So you need to pay close attention to your email.
Alternative, you can send an email to Afterpay Support via info@afterpay.com. Ensure you explain your situation to them and why you want your account unrozen. They will get back to you via phone if need be.
Frequently Asked Questions (FAQ)
How Long Does It Take to Unfreeze Your Afterpay Account?
Your Afterpay account will remain frozen until all past-due payments are made. If you miss a payment, a late fee will be charged, and your account will be frozen until all payments and late fees are paid up to date.
You can make a manual payment via the AfterPay app or their website to bring your account payments up to date and unfreeze it.
Log into your Afterpay account via the app or website to make a manual payment. Once your account payments are current, your account will be unfrozen
Will a Late Afterpay Payment Hurt Your Credit?
No, a late Afterpay payment will not harm your credit score. Afterpay doesn’t report missed payments to credit bureaus, nor do they conduct credit checks or disclose financial information.
What is Afterpay Contact Number?
Afterpay does not accept support via phone number. However you can contact then via their email info@afterpay.com. If there’s any need to speak with you in resolving your issues, they will contact you via phone themself.
Conclusion
In summary, if your Afterpay account is frozen, you can unfreeze it by following the guide as outlined in this post.
Understanding the reasons why your account is frozen will help you fix the issue and avoid it in the future.
Remember that a late Afterpay payment will not hurt your credit, but it may prevent you from using the service until all payments and late fees are paid up to date.
With these simple steps, you’ll be back to shopping with Afterpay in no time.
